Privacy Policy

WEBSITE PRIVACY POLICYThis Privacy Policy applies to all personal information collected by T Harding & S Calado PTY LTD t/asFormclad (we, us or our) via the website located at www.formclad.com.au (Website).What information do we collect?The kind of Personal Information that we collect from you will depend on how you use thewebsite. The Personal Information which we collect and hold about you may include:email address name phone number addressTypes of informationThe Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including PersonalInformation and Sensitive Information.Personal Information means information or an opinion about an identified individual or anindividual who is reasonably identifiable:whether the information or opinion is true or not; andwhether the information or opinion is recorded in a material form or not.If the information does not disclose your identity or enable your identity to be ascertained, it will inmost cases not be classified as “Personal Information” and will not be subject to this privacypolicy.Sensitive Information is defined in the Privacy Act as including information or opinion aboutsuch things as an individual's racial or ethnic origin, political opinions, membership of a politicalassociation, religious or philosophical beliefs, membership of a trade union or other professionalbody, criminal record or health information.Sensitive Information will be used by us only:for the primary purpose for which it was obtained;for a secondary purpose that is directly related to the primary purpose; andwith your consent or where required or authorised by law.How we collect your Personal InformationWe may collect Personal Information from you whenever you input such information intothe Website, related app or provide it to Us in any other way.We may also collect cookies from your computer which enable us to tell when you use theWebsite and also to help customise your Website experience. As a general rule, however,

(c)(d)(e)4.(a)(b)(c)(d)5.(a)it is not possible to identify you personally from our use of cookies.We use different types of cookies including essential cookies for Website functionality,analytical cookies to improve user experience, and marketing cookies that may be set bythird parties. These cookies are retained for up to [DAYS] days and can be managedthrough your browser settings. Third-party cookies are subject to their respective privacypolicies, which we encourage you to review.We generally don’t collect Sensitive Information, but when we do, we will comply with thepreceding paragraph.Where reasonable and practicable we collect your Personal Information from you only.However, sometimes we may be given information from a third party, in cases like this wewill take steps to make you aware of the information that was provided by a third party.Purpose of collectionWe collect Personal Information to provide you with the best service experience possibleon the Website and keep in touch with you about developments in our business.We customarily only disclose Personal Information to our service providers who assist us inoperating the Website. Your Personal Information may also be exposed from time to time tomaintenance and support personnel acting in the normal course of their duties.By using our Website, you consent to the receipt of direct marketing material. We will onlyuse your Personal Information for this purpose if we have collected such information directfrom you, and if it is material of a type which you would reasonably expect to receive fromuse. We do not use sensitive Personal Information in direct marketing activity. Our directmarketing material will include a simple means by which you can request not to receivefurther communications of this nature, such as an unsubscribe button link.You can manage your marketing preferences through your account settings or bycontacting our Privacy Officer. We will process opt-out requests within [DAYS] businessdays and maintain records of your preferences. Marketing communications will not exceed[NUMBER] messages per month, and each communication will clearly display preferencemanagement options. If you choose to opt-out, we will retain minimal Personal Informationnecessary to ensure compliance with your request.Security, Access and correctionWe store your Personal Information in a way that reasonably protects it from unauthorisedaccess, misuse, modification or disclosure. When we no longer require your PersonalInformation for the purpose for which we obtained in, we will take reasonable steps todestroy and anonymise or de-identify it. Most of the Personal Information that is stored inour client files and records will be kept for a maximum of 7 years to fulfill our recordkeeping obligations.

(b)(i)(ii)(c)6.7.8.We implement industry-standard security measures including encryption, access controls,and secure data centers to protect your Personal Information. When deletion is required,we use secure erasure methods including digital shredding and physical destruction ofstorage media. For digital records, we employ [DAYS] day retention periods for active dataand [DAYS] years for archived data, after which automated purge protocols permanentlyremove the information using government-approved secure deletion standards.The Australian Privacy Principles:permit you to obtain access to the Personal Information we hold about you incertain circumstances (Australian Privacy Principle 12); andallow you to correct inaccurate Personal Information subject to certain exceptions(Australian Privacy Principle 13).Where you would like to obtain such access, please contact us in writing on the contactdetails set out at the bottom of this privacy policy.Complaint procedureIf you have a complaint concerning the manner in which we maintain the privacy of your PersonalInformation, please contact us as on the contact details set out at the bottom of this policy. Allcomplaints will be considered by Sofia Calado and we may seek further information from you toclarify your concerns. If we agree that your complaint is well founded, we will, in consultation withyou, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome,you may refer the matter to the Office of the Australian Information Commissioner.Documentation and Response TimelineWe will acknowledge receipt of your complaint within 14 business days and provide you with areference number. Our privacy team will investigate your complaint and maintain detailed recordsof all communications and findings. We aim to resolve all privacy complaints within 30 businessdays. If additional time is required, we will notify you in writing. All complaint documentation willbe retained for 60 months following resolution. If the matter requires escalation, our PrivacyOfficer will personally review your case within 30 business days of the escalation request.Overseas transferYour Personal Information may be transferred overseas or stored overseas for a variety ofreasons. It is not possible to identify each and every country to which your Personal Informationmay be sent. If your Personal Information is sent to a recipient in a country with data protectionlaws which are at least substantially similar to the Australian Privacy Principles, and where thereare mechanisms available to you to enforce protection of your Personal Information under thatoverseas law, we will not be liable for a breach of the Australian Privacy Principles if yourPersonal Information is mishandled in that jurisdiction. If your Personal Information is transferred

9.to a jurisdiction which does not have data protection laws as comprehensive as Australia's, wewill take reasonable steps to secure a contractual commitment from the recipient to handle yourinformation in accordance with the Australian Privacy Principles.How to contact us about privacyIf you have any queries, or if you seek access to your Personal Information, or if you have acomplaint about our privacy practices, you can contact us through: admin@formclad.com.au.

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